Communication from Joan

I received an email today from Joan, the part-time secretary/accountant at Project Mala, explaining there had been a technical hitch with my payments. As with all communication I have received from Project Mala, Joan has been kind, efficient and courteous but I feel awful that I have not noticed this problem. Within a couple of emails everything is sorted out and I am left feeling reassured that everything is working properly and genuinely appreciated as an individual sponsor.